Outage in Fat Zebra
Errors affecting merchants switching via FDI XTP
Resolved MinorIncident Report
We are currently investigating a problem with merchants switching through the FDI XTP switch, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank' responses for attempted transactions.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 03/14/2025 03:41AM
Please see a further update from Fiserv below:
Fiserv would like to advise that all services has now been restored.
We thank you for your patience and apologise for any inconvenience this event has caused to your business.
MONITORING
11 months ago - at 03/14/2025 02:37AM
Transactions processing via FDI XTP are now processing successfully. We are still waiting on Fiserv to confirm the issue is resolved, and will provide further update once they have.
IDENTIFIED
11 months ago - at 03/14/2025 02:26AM
Please see a further update from Fiserv below:
Fiserv is currently experiencing a service disruption to multiple services.
Fiserv is aware of ongoing impacts to xTP Online, xTP 2.0 and Connect Portal services in addition to the reported telephony issue.
We thank you for your patience and apologise for any inconvenience this event is causing your business.
INVESTIGATING
11 months ago - at 03/14/2025 02:19AM
We are currently investigating a problem with merchants switching through the FDI XTP switch, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank' responses for attempted transactions.
Latest Fat Zebra outages
91 - Host or Switch Unavailable errors affecting Westpac merchants - about 2 months ago
91 Errors Affecting AMEX Transactions Processed Via FDI XTP - 3 months ago
Search issues in Merchant and Reseller Dashboard - 5 months ago
91 Errors Affecting CBA Issued Cards - 8 months ago
58 Errors Affecting Bendigo Bank Issued Cards - 9 months ago
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