Outage in FeedbackFruits

Reduced availability in Europe

Resolved Minor

September 11, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing degraded performance in the FeedbackFruits web application for users in the EU region. The issue appears to be related to database performance, and our engineering team is actively investigating.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/11/2025 11:57AM

All services, including Automated Feedback, are now fully operational. The issue has been resolved, and system performance has returned to normal.

MONITORING 7 months ago - at 09/11/2025 10:48AM

A fix has been implemented, and we are currently monitoring system performance. Please note that the Automated Feedback feature remains affected while we continue to work on a full resolution.

IDENTIFIED 7 months ago - at 09/11/2025 10:18AM

Our team has identified the root cause of the degraded performance affecting the FeedbackFruits web application in the EU region. Engineers are currently implementing a fix to restore full functionality.

INVESTIGATING 7 months ago - at 09/11/2025 10:13AM

Latest FeedbackFruits outages

Temporarily unavailability in the Unites States region - 9 days ago

[EU] Automated Feedback temporarily unavailable - about 1 month ago

[All regions] Rubrics may not load in activities - about 1 month ago

Cloudflare service issues - 4 months ago

Reduced API availability in multiple regions - 6 months ago

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