Outage in FeedBlitz
Service disruption
Resolved MinorIncident Report
For some time this afternoon a technical issue as affected the availability of the app, engagement metrics, and scheduled mailings. The team is aware of the issue and is working to restore services as quickly as they can.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/12/2025 02:45PM
The issue with FeedBlitz systems caused by a storage malfunction last week has been resolved. Unfortunately, recovery of engagement data from the afternoon of Feb 6 and most of Feb 7 has only been partial as some raw data was lost during outage. We regret and apologize for any inconvenience this may cause.
Going forward we are changing our logging policies to allow for more robust data recovery, and performing an in-depth technical review to avoid the risk of this kind of incident recurring.
MONITORING
about 1 year ago - at 02/06/2025 11:05PM
The system is now fully functional apart from per-user engagement data. We will keep this incident open until all elements of FeedBlitz are at 100%
MONITORING
about 1 year ago - at 02/06/2025 01:27PM
FeedBlitz is still recovering from yesterday's tech issue, and is functioning in a degraded capacity. We apologize for the inconvenience while our teams continue to work to restore full functionality.
MONITORING
about 1 year ago - at 02/05/2025 11:15PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 year ago - at 02/05/2025 09:58PM
For some time this afternoon a technical issue as affected the availability of the app, engagement metrics, and scheduled mailings. The team is aware of the issue and is working to restore services as quickly as they can.
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