Incomplete Settlement Data from Amex

Fidel API is experiencing an issue where American Express (Amex) is not providing complete cardholder settlement data. This has resulted in discrepancies and missing transaction information for customers attempting to access their cardholders Amex settlements through the Fidel API.

Impact:

• Incomplete transaction histories and settlement data.
• Reconciliation processes dependent on complete settlement data are disrupted.
• Potential for inaccurate financial data analysis and decision-making.

Details:

• Initial investigations indicate that the missing data issue is isolated to Amex.
• Preliminary analysis suggests a disruption in the data feed from Amex to Fidel's servers.

Actions Taken:

• The technical team has contacted Amex to investigate and resolve the data feed issue.
• Continuous monitoring of the data flow from Amex to identify and mitigate further discrepancies.