Live Fidel status. See if Fidel is down, view recent outages, and get real-time alerts when problems start.
Fidel is having a minor outage
We’ve been informed of an internal issue at Mastercard that is affecting the delivery of merchant onboarding files. Our team has escalated the matter, and Mastercard has confirmed they are activ...
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 51 incidents since started monitoring Fidel status in February 2021. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
8 months ago · lasted about 5 hours
We are currently experiencing an issue impacting the card enrollment services on our platform (exclusive to Mastercard). The root cause appears to be an outage or disruption on Mastercard side, though we...
8 months ago · lasted 2 days
Amex is encountering delivery delays for Authorization Transactions which in turn impacts Fidel's ability to provide timely authorization updates to our customers.
We've tracked and collected 51 incidents since started monitoring Fidel status
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IsDown aggregates official status pages and provides alerts when outages are detected
Fidel is down. You can check Fidel status and incident details on the top of the page. IsDown continuously monitors Fidel official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Fidel seems to be having problems. You can check Fidel status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Yes, there is an ongoing outage. You can check the details on the top of the page.
Yes, Fidel might be slow has there's an ongoing outage. You can check the details on the top of the page.
IsDown monitors the Fidel official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Fidel last outage was on June 16, 2025 with the title "Delay in Mastercard Merchant Onboarding"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Fidel and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Fidel with maximum flexibility
IsDown monitors Fidel for major outages. A major outage is when Fidel experiences a critical issue that severely affects one or more services/regions. When Fidel marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Fidel status page for minor outages. A minor outage is when Fidel experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Fidel status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Fidel and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Fidel and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
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