Outage in Fidel
Visa Authorization Disruptions & Clearing Delays
Resolved Minor
October 03, 2026 - Started 3 days ago
- Lasted 3 days
Incident Report
Dear Client,
We are writing to notify you of technical issues currently impacting Visa transaction processing across our systems.
Overview of Issues:
- Clearing Delays: We have observed delays in transaction clearing affecting Visa payments originating since September 30.
- Authorization Disruptions: Intermittent issues are currently affecting Visa transaction authorizations since yesterday.
Current Status:
Both issues have been formally escalated to Visa's primary support teams. Visa is actively investigating the root cause and working toward an expedited resolution. Our technical operations team is in continuous contact with Visa to monitor progress.
Both issues have been formally escalated to Visa's primary support teams. Visa is actively investigating the root cause and working toward an expedited resolution. Our technical operations team is in continuous contact with Visa to monitor progress.
Next Steps & Impact:
- No action is required on your part at this time.
- We will issue a follow-up communication as soon as Visa provides a definitive update or full service restoration.
We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding.
Sincerely,
Fidel team
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