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Outage in Fidel

Intermittent Failures in Amex Integration

Resolved Minor
October 22, 2026 - Started 20 days ago - Lasted 4 days

Incident Report

We are experiencing intermittent failures in our Amex integration, affecting merchant onboarding and card enrollment. We are in contact with Amex to investigate the issue and confirm its scope. We will provide updates as more information becomes available.

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Latest Fidel outages

Amex Auth Outage - about 2 months ago
API delays - 3 months ago
Visa clearings delay - 3 months ago

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