Outage in Fidel
Delay in Mastercard Merchant Onboarding
Resolved Minor
June 16, 2025 - Started 10 months ago
- Lasted 7 days
Incident Report
We’ve been informed of an internal issue at Mastercard that is affecting the delivery of merchant onboarding files. Our team has escalated the matter, and Mastercard has confirmed they are actively working on a resolution.
They expect to send all pending onboarding files by Thursday, the 19th. Once received, we will process them without delay.
We apologize for any inconvenience this may cause and appreciate your patience as we work closely with Mastercard to resolve the issue.
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