Outage in Fieldroutes

Recurring Billing is Experiencing Issues with Invoices Not Generating Correctly

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted 20 days
Official incident page

Incident Report

Some databases are currently experiencing an issue where invoices are not generating as expected and/or the month advances forward without the invoice, or multiple recurring invoices are being generated. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Please email: support@fieldroutes.com if you are experiencing this issue or have any additional questions. Next Update: 9/11/25 - 9am CST
Components affected
Fieldroutes Recurring Billing

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 09/30/2025 08:33PM

This issue has been resolved. If you have any further questions or issues regarding recurring billing please reach out to support at: support@fieldroutes.com

INVESTIGATING about 1 month ago - at 09/12/2025 09:15PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/11/2025 03:28PM

We are still actively investigating this issue.

INVESTIGATING about 1 month ago - at 09/10/2025 08:59PM

Some databases are currently experiencing an issue where invoices are not generating as expected and/or the month advances forward without the invoice, or multiple recurring invoices are being generated. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.

Please email: support@fieldroutes.com if you are experiencing this issue or have any additional questions.

Next Update: 9/11/25 - 9am CST

Latest Fieldroutes outages

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Fraud Advisory: Scammers Impersonating “FieldRoutes Merchant Services” - about 2 months ago
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Drag and Drop Appointment Issue - 3 months ago

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