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Outage in Fieldroutes

Interruptions Due to our Cloud Provider

Resolved Major
October 20, 2025 - Started 3 months ago - Lasted about 23 hours
Official incident page

Incident Report

Customers may be experiencing interruptions in service due to issues with several cloud providers particularly with DNS. We have reached out to these providers and they have assured us that services are recovering and their services are restoring to normal operating levels. We are monitoring the situation and will share updates as they become available.
Components affected
Fieldroutes Web

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2025 01:13PM

The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while AWS restored full functionality. If you need further assistance, please reach out to support at support@fieldroutes.com.

MONITORING 3 months ago - at 10/20/2025 02:03PM

Customers may be experiencing interruptions in service due to issues with several cloud providers particularly with DNS. We have reached out to these providers and they have assured us that services are recovering and their services are restoring to normal operating levels. We are monitoring the situation and will share updates as they become available.

Latest Fieldroutes outages

FieldRoutes Payments and Knowledge Base Experiencing Outage - 2 months ago
Sent Emails Reflect a Status of 'Processing' - 3 months ago
Recurring Billing & Emailing Invoices Disruptions - 3 months ago
Recurring Billing is Experiencing Issues with Invoices Not Generating Correctly - 4 months ago
Fraud Advisory: Scammers Impersonating “FieldRoutes Merchant Services” - 5 months ago

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