Outage in Fieldroutes

Sent Emails Reflect a Status of 'Processing'

Resolved Minor
October 29, 2025 - Started about 2 months ago - Lasted about 23 hours
Official incident page

Incident Report

Emails sent from the system all show a status of 'Processing' so it is difficult for users to know whether emails are being delivered. We have confirmed that this is not impacting whether emails are being delivered to their recipients. Our team is actively working to identify why the status is not being updated. Next update: 4:00pm CDT
Components affected
Fieldroutes Customer Communication - Email

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2025 06:03PM

This issue has been resolved, and emails sent moving forward are being updated with their correct statuses. We are working with our email provider to determine if the emails that currently say 'processing' can be updated, but we also wanted to reiterate that this issue did not impact whether emails were actually delivered.

INVESTIGATING about 2 months ago - at 10/29/2025 09:04PM

Our team is still working to identify why the status is not being updated.

INVESTIGATING about 2 months ago - at 10/29/2025 07:04PM

Emails sent from the system all show a status of 'Processing' so it is difficult for users to know whether emails are being delivered. We have confirmed that this is not impacting whether emails are being delivered to their recipients. Our team is actively working to identify why the status is not being updated.

Next update: 4:00pm CDT

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