Outage in Fieldroutes

FieldRoutes Payments and Knowledge Base Experiencing Outage

Resolved Major
November 18, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We’re currently experiencing an outage with several services, including FieldRoutes Payments and the Knowledge Base, due to an outage with a third-party cloud provider. They are continuing to work on a fix for this issue. We apologize for the inconvenience and will post regular updates on our progress. Next Update - 10:35 CST
Components affected
Fieldroutes Payments

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2025 07:37PM

Our third party provider has indicated that services are currently operating normally, and no other issues related to this outage have since occurred within FieldRoutes's platform.

MONITORING about 1 month ago - at 11/18/2025 05:44PM

We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix.

Next update: 1:35 CST

MONITORING about 1 month ago - at 11/18/2025 04:38PM

We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix.

Next update: 11:35 CST

MONITORING about 1 month ago - at 11/18/2025 03:39PM

Our third-party provider has implemented a fix. Affected services have started to recover and we are currently monitoring for any further issues.

IDENTIFIED about 1 month ago - at 11/18/2025 02:35PM

We’re currently experiencing an outage with several services, including FieldRoutes Payments and the Knowledge Base, due to an outage with a third-party cloud provider. They are continuing to work on a fix for this issue. We apologize for the inconvenience and will post regular updates on our progress.

Next Update - 10:35 CST

Latest Fieldroutes outages

Sent Emails Reflect a Status of 'Processing' - about 2 months ago
Interruptions Due to our Cloud Provider - 2 months ago
Recurring Billing & Emailing Invoices Disruptions - 2 months ago
Recurring Billing is Experiencing Issues with Invoices Not Generating Correctly - 3 months ago
Fraud Advisory: Scammers Impersonating “FieldRoutes Merchant Services” - 4 months ago

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