Outage in Finalsite

Messages Incident: Some Emails Not Being Delivered

Resolved Minor
December 17, 2024 - Started 10 months ago - Lasted about 24 hours
Official incident page

Incident Report

We have identified an issue that may prevent emails from being sent to recipients via Groups, Constituent Picker, or Dynamic Lists (lists that contain Groups) that have email addresses stored containing certain attributes (i.e. capitalizations). This also affects Important Announcements. As a temporary workaround, you can send Promotional Messages or use Lists containing email addresses only (no Groups). We are working to resolve this as quickly as possible. Please contact Finalsite Support with any questions or concerns.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/18/2024 05:02PM

Our development team has released a fix for the issue causing some recipients to not receive emails sent via Groups, Constituent Picker, or Dynamic Lists. We apologize for the inconvenience this may have caused you and thank you for your patience while we worked to resolve this issue.

INVESTIGATING 10 months ago - at 12/17/2024 05:11PM

We have identified an issue that may prevent emails from being sent to recipients via Groups, Constituent Picker, or Dynamic Lists (lists that contain Groups) that have email addresses stored containing certain attributes (i.e. capitalizations). This also affects Important Announcements.

As a temporary workaround, you can send Promotional Messages or use Lists containing email addresses only (no Groups). We are working to resolve this as quickly as possible.

Please contact Finalsite Support with any questions or concerns.

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