Outage in Finalsite

Web Community Manager: Login & Performance Issues

Resolved Major
June 06, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue with admin logins and elevated 504 gateway errors, impacting a subset of Web Community Manager websites. We will provide additional updates as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 06/06/2025 09:01PM

This incident has been resolved.

MONITORING about 2 months ago - at 06/06/2025 07:02PM

A fix has been implemented for this issue, and we are seeing logins and site performance operating as expected. Thank you for your patience. If you see any residual issues please contact WCM Support.

IDENTIFIED about 2 months ago - at 06/06/2025 05:33PM

The root issue has been identified, and we are working to roll out a fix to all affected websites. We will provide an additional update as soon as possible.

INVESTIGATING about 2 months ago - at 06/06/2025 03:23PM

We are currently investigating an issue with admin logins and elevated 504 gateway errors, impacting a subset of Web Community Manager websites. We will provide additional updates as soon as possible.

Latest Finalsite outages

Mass Notification – Messages Not Sending for a Subset of Clients - 13 days ago
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Messages Incident: Some Recipients are Mistakenly Being Suppressed Due to "Not Found" Error - about 2 months ago
Unable to upload attachments - about 2 months ago
Composer Performance Issues - about 2 months ago

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