Outage in Finalsite
Finalsite Enrollment: Degraded Email Open Dates
Resolved MinorIncident Report
Summary AI Generated
Finalsite Enrollment experienced an issue where email open dates were not displaying in the Sent Emails page due to an intermittent problem with their external email delivery provider. Email functionality remained intact, with messages continuing to be sent and opened successfully by recipients. The issue was resolved after 25.8 hours through coordination with the email provider and implementation of a fix.
Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible.
Emails are still being successfully sent and opened by recipients.
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 03/24/2026 05:44PM
This incident has been resolved.
MONITORING
about 11 hours ago - at 03/24/2026 05:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 03/23/2026 04:01PM
Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible.
Emails are still being successfully sent and opened by recipients.
Latest Finalsite outages
Issue with Composer sites - 25 days ago
Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients - about 1 month ago
Connect - Degraded SMS Sending - about 1 month ago
Connect - Degraded SMS Sending - about 1 month ago
Messages/XR: Sending Delays for US East - about 1 month ago
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