Outage in Finalsite
Support: Phone Issues
Resolved MajorIncident Report
Summary AI Generated
Finalsite experienced a major outage affecting their dedicated support phone lines for 1.9 hours due to an issue with their voice provider. Customers were unable to reach support teams via phone, though email and support portal ticket submissions continued to function normally. The voice provider implemented a fix and phone support was restored to normal operation.
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible.
Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
Components affected
Finalsite Support (Phone Support and Tickets)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/13/2026 06:52PM
This issue has been resolved.
MONITORING
6 days ago - at 05/13/2026 06:38PM
Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
IDENTIFIED
6 days ago - at 05/13/2026 06:07PM
We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible.
Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
INVESTIGATING
6 days ago - at 05/13/2026 05:03PM
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible.
Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
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