Outage in Finalsite
Connect: SMS Sending Issue
Resolved MinorIncident Report
Summary AI Generated
**Finalsite Connect experienced a brief SMS sending issue on August 16, 2026, lasting approximately 6 minutes.** SMS messages were stalling in the outbox and failing to send during this period. The engineering team investigated and resolved the issue.
We are currently investigating an issue that is causing SMS messages to stall in the outbox. Our engineering team is actively investigating this matter to identify the root cause. Further updates will be provided as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 08/17/2026 08:15PM
SMS delivery has remained normal throughout the day, with no further disruptions reported by our upstream provider. This incident has been resolved.
MONITORING
about 16 hours ago - at 08/17/2026 12:38PM
Our upstream SMS partner is no longer observing any further issues, but they continue to monitor their services closely. Outgoing SMS delivery is returning to normal, and our team will continue monitoring delivery rates to ensure stability.
INVESTIGATING
1 day ago - at 08/17/2026 12:23AM
We are currently investigating an issue affecting SMS delivery due to a service disruption with an upstream infrastructure partner.
Impact: Messages may remain in your outbox with a "sending" status for longer than usual, or they may fail to deliver entirely.
We are actively working with our partner to restore full service.
INVESTIGATING
1 day ago - at 08/16/2026 10:03PM
We are currently investigating an issue that is causing SMS messages to stall in the outbox. Our engineering team is actively investigating this matter to identify the root cause. Further updates will be provided as soon as more information becomes available.
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