Outage in Finalsite
Messages Incident: Some Recipients are Mistakenly Being Suppressed with "Reason: Not Found"
Resolved MinorIncident Report
We are receiving intermittent reports that some recipients are mistakenly being suppressed with "Reason: Not Found". We have identified the issue; it stems from a recent change from our provider. We are working diligently with our provider to resolve this issue as soon as possible. In the meantime, for any critical messages, we suggest that you first check your suppression list and look for any recipient with the "Reason: Not Found" before sending. For any recipient with the suppression "Reason: Not Found", click on the "+" on the far right side to clear that out.
We apologize for any inconvenience this may be causing, and will update this status as soon as we have a resolution.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/03/2025 08:30PM
Our provider has resolved the issue that resulted in certain email recipients being suppressed. If you require any further assistance, please reach out to our Support Team.
IDENTIFIED
11 months ago - at 05/30/2025 06:25PM
We are receiving intermittent reports that some recipients are mistakenly being suppressed with "Reason: Not Found". We have identified the issue; it stems from a recent change from our provider. We are working diligently with our provider to resolve this issue as soon as possible. In the meantime, for any critical messages, we suggest that you first check your suppression list and look for any recipient with the "Reason: Not Found" before sending. For any recipient with the suppression "Reason: Not Found", click on the "+" on the far right side to clear that out.
We apologize for any inconvenience this may be causing, and will update this status as soon as we have a resolution.
Latest Finalsite outages
Finalsite Enrollment: Degraded Email Open Dates - 28 days ago
Issue with Composer sites - about 2 months ago
Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients - about 2 months ago
Connect - Degraded SMS Sending - about 2 months ago
Connect - Degraded SMS Sending - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
