Outage in Finalsite

Mass Notification – Messages Not Sending for a Subset of Clients

Resolved Major

July 22, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our development team has discovered an issue that is causing some messages to get stuck in a Current status without any sending. This is identifiable by the Current status and an empty progress bar. We are working to resolve this as quickly as possible. If you are affected by this issue and need an emergency message sent out, please contact the support team and we will assist you in getting the message out. We apologize for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/22/2025 03:51PM

The issue has been resolved, and all messages are once again sending. Thank you for your patience while we worked on the resolution.

INVESTIGATING 9 months ago - at 07/22/2025 02:36PM

Our development team has discovered an issue that is causing some messages to get stuck in a Current status without any sending. This is identifiable by the Current status and an empty progress bar. We are working to resolve this as quickly as possible.

If you are affected by this issue and need an emergency message sent out, please contact the support team and we will assist you in getting the message out.

We apologize for the inconvenience.

Latest Finalsite outages

Finalsite Enrollment: Degraded Email Open Dates - 28 days ago

Issue with Composer sites - about 2 months ago

Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients - about 2 months ago

Connect - Degraded SMS Sending - about 2 months ago

Connect - Degraded SMS Sending - 2 months ago

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