Outage in Finalsite
SMS Sending Delay
Resolved MinorIncident Report
For a small subset of clients, there is a delay in SMS sending (phone calls and emails are processing as expected). This can range from a few minutes to an hour. Our development team is aware of the issue and working towards a resolution.
We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/05/2025 03:35PM
Working with our third party provider, this issue is now resolved as of 9am CT. We again apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.
INVESTIGATING
9 months ago - at 08/04/2025 07:15PM
For a small subset of clients, there is a delay in SMS sending (phone calls and emails are processing as expected). This can range from a few minutes to an hour. Our development team is aware of the issue and working towards a resolution.
We apologize for any inconvenience this may cause.
Latest Finalsite outages
Finalsite Enrollment: Degraded Email Open Dates - 28 days ago
Issue with Composer sites - about 2 months ago
Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients - about 2 months ago
Connect - Degraded SMS Sending - about 2 months ago
Connect - Degraded SMS Sending - 2 months ago
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