Outage in Finalsite

SMS Sending Delay

Resolved Minor
August 04, 2025 - Started 13 days ago - Lasted about 20 hours
Official incident page

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Outage Details

For a small subset of clients, there is a delay in SMS sending (phone calls and emails are processing as expected). This can range from a few minutes to an hour. Our development team is aware of the issue and working towards a resolution. We apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 08/05/2025 03:35PM

Working with our third party provider, this issue is now resolved as of 9am CT. We again apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.

INVESTIGATING 13 days ago - at 08/04/2025 07:15PM

For a small subset of clients, there is a delay in SMS sending (phone calls and emails are processing as expected). This can range from a few minutes to an hour. Our development team is aware of the issue and working towards a resolution.

We apologize for any inconvenience this may cause.

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