Outage in Finalsite

Messages XR Delivery and Reporting Issues

Resolved Minor
August 13, 2025 - Started 4 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently seeing sporadic delays in message sending. This issue is only impacting a subset of clients, specifically those in the US East region. Our team is actively investigating and working to restore normal sending as quickly as possible. We will provide an update as soon as more information is available. Thank you for your patience,
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/14/2025 02:33PM

We would like to report that delays with message sending and reporting have been resolved. After closely monitoring the system, we’ve confirmed that message sending and reporting are now functioning normally.

Thank you for your patience while we worked to resolve this matter. We apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.

MONITORING 3 days ago - at 08/13/2025 07:29PM

A fix has been implemented and we are monitoring the results. Once the team is satisfied with the results, we will once again update this status.

INVESTIGATING 4 days ago - at 08/13/2025 04:33PM

We are currently seeing sporadic delays in message sending. This issue is only impacting a subset of clients, specifically those in the US East region.

Our team is actively investigating and working to restore normal sending as quickly as possible. We will provide an update as soon as more information is available.

Thank you for your patience,

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