Outage in Finalsite

Trouble Creating Smore Newsletter

Resolved Minor
August 15, 2025 - Started about 1 month ago - Lasted 4 days
Official incident page

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Outage Details

Our team has identified an issue when attempting to connect to Smore in the message sending interface. When clicking on the Smore dropdown and attempting to create a newsletter, an error is popping up. While we investigate the cause of this, users can log into Smore directly at smore.com > Select newsletter > Share on Mass Notification System > Copy HTML Code > in MN/MXRE messaging interface, from Email, click More to expand toolbar > click the Source Code tool > paste the code > the newsletter will populate.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/19/2025 02:16PM

Working with Smore, they have identified the issue, and Smore newsletter creation is now working as expected.

We appreciate your patience as we worked to resolve this issue.

INVESTIGATING about 1 month ago - at 08/15/2025 08:17PM

Our team has identified an issue when attempting to connect to Smore in the message sending interface. When clicking on the Smore dropdown and attempting to create a newsletter, an error is popping up.

While we investigate the cause of this, users can log into Smore directly at smore.com > Select newsletter > Share on Mass Notification System > Copy HTML Code > in MN/MXRE messaging interface, from Email, click More to expand toolbar > click the Source Code tool > paste the code > the newsletter will populate.

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