Outage in Finalsite

Trouble Creating Smore Newsletter

Resolved Minor
August 15, 2025 - Started 21 days ago - Lasted 4 days
Official incident page

Need to monitor Finalsite outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Finalsite, and never miss an outage again.
Start Free Trial

Outage Details

Our team has identified an issue when attempting to connect to Smore in the message sending interface. When clicking on the Smore dropdown and attempting to create a newsletter, an error is popping up. While we investigate the cause of this, users can log into Smore directly at smore.com > Select newsletter > Share on Mass Notification System > Copy HTML Code > in MN/MXRE messaging interface, from Email, click More to expand toolbar > click the Source Code tool > paste the code > the newsletter will populate.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 08/19/2025 02:16PM

Working with Smore, they have identified the issue, and Smore newsletter creation is now working as expected.

We appreciate your patience as we worked to resolve this issue.

INVESTIGATING 21 days ago - at 08/15/2025 08:17PM

Our team has identified an issue when attempting to connect to Smore in the message sending interface. When clicking on the Smore dropdown and attempting to create a newsletter, an error is popping up.

While we investigate the cause of this, users can log into Smore directly at smore.com > Select newsletter > Share on Mass Notification System > Copy HTML Code > in MN/MXRE messaging interface, from Email, click More to expand toolbar > click the Source Code tool > paste the code > the newsletter will populate.

Latest Finalsite outages

Connect: Email Reporting Issue - about 8 hours ago
Messages XR-Enterprise: Issue when sending using the Beefree Editor - 3 days ago
Messages XR Delivery and Reporting Issues - 24 days ago
Connect: SMS Sending Issue - 28 days ago
SMS Sending Delay - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook