Outage in Finalsite

Messages XR-Enterprise: Issue when sending using the Beefree Editor

Resolved Minor

September 03, 2025 - Started 8 months ago - Lasted 9 days
Official incident page

Incident Report

Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent. Our team has identified the root cause and is working towards a solution and release plan. Until this has been updated, you should not translate any messages using the Beefree editor. We apologize for this inconvenience, and this will addressed on September, 12.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/12/2025 02:35PM

This issue has now been resolved.

IDENTIFIED 8 months ago - at 09/04/2025 02:50PM

Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.

INVESTIGATING 8 months ago - at 09/03/2025 01:52PM

Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent.

Our team has identified the root cause and is working towards a solution and release plan.

Until this has been updated, you should not translate any messages using the Beefree editor.

We apologize for this inconvenience, and this will addressed on September, 12.

Latest Finalsite outages

Finalsite Enrollment: Degraded Email Open Dates - 28 days ago

Issue with Composer sites - about 2 months ago

Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients - about 2 months ago

Connect - Degraded SMS Sending - about 2 months ago

Connect - Degraded SMS Sending - 2 months ago

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