Outage in Finalsite

Messages XR-Enterprise: Issue when sending using the Beefree Editor

Minor
September 03, 2025 - Started 3 days ago
Official incident page

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Outage Details

Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent. Our team has identified the root cause and is working towards a solution and release plan. Until this has been updated, you should not translate any messages using the Beefree editor. We apologize for this inconvenience, and will update once a fix date has been determined.
Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 09/04/2025 02:50PM

Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.

INVESTIGATING 3 days ago - at 09/03/2025 01:52PM

Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent.

Our team has identified the root cause and is working towards a solution and release plan.

Until this has been updated, you should not translate any messages using the Beefree editor.

We apologize for this inconvenience, and will update once a fix date has been determined.

Latest Finalsite outages

Connect: Email Reporting Issue - about 8 hours ago
Trouble Creating Smore Newsletter - 21 days ago
Messages XR Delivery and Reporting Issues - 24 days ago
Connect: SMS Sending Issue - 28 days ago
SMS Sending Delay - about 1 month ago

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