Outage in Finalsite

Messages XR-Enterprise: Issue when sending using the Beefree Editor

Resolved Minor
September 03, 2025 - Started 25 days ago - Lasted 9 days
Official incident page

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Outage Details

Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent. Our team has identified the root cause and is working towards a solution and release plan. Until this has been updated, you should not translate any messages using the Beefree editor. We apologize for this inconvenience, and this will addressed on September, 12.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 09/12/2025 02:35PM

This issue has now been resolved.

IDENTIFIED 24 days ago - at 09/04/2025 02:50PM

Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.

INVESTIGATING 25 days ago - at 09/03/2025 01:52PM

Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent.

Our team has identified the root cause and is working towards a solution and release plan.

Until this has been updated, you should not translate any messages using the Beefree editor.

We apologize for this inconvenience, and this will addressed on September, 12.

Latest Finalsite outages

Messages XR Enterprise: Issue with list loading when selecting recipients - 11 days ago
Connect: Email Reporting Issue - 23 days ago
Trouble Creating Smore Newsletter - about 1 month ago
Messages XR Delivery and Reporting Issues - about 2 months ago
Connect: SMS Sending Issue - about 2 months ago

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