Outage in Finalsite

Connect: Email Reporting Issue

Resolved Minor
September 05, 2025 - Started 23 days ago - Lasted 5 days
Official incident page

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Outage Details

We are currently experiencing an issue with message reporting where some emails are returning a status of “Email Sent.” Please note this is a reporting issue only. Emails are still being delivered successfully. Our development team is actively investigating, and we will provide updates as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 09/10/2025 12:53PM

Reporting is now back to normal, and we are no longer seeing large numbers of messages stuck in “Email Sent” status.

Please note that delivery status updates are still subject to responses from email providers, so there may occasionally be slight delays depending on the recipient’s provider.

If you notice anything unusual, please don’t hesitate to reach out to our Support team.

INVESTIGATING 23 days ago - at 09/05/2025 08:56PM

We are currently experiencing an issue with message reporting where some emails are returning a status of “Email Sent.” Please note this is a reporting issue only. Emails are still being delivered successfully.

Our development team is actively investigating, and we will provide updates as more information becomes available.

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