Outage in Finalsite

Mass Notification and Messages XR Enterprise: SMS Messages Not Attempting

Resolved Major
November 25, 2025 - Started about 12 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Our development team has identified an issue that is causing SMS messages to not go out. We are working to resolve this issue as quickly as possible. While we work on this, phone calls and emails are still functioning as intended. Please reach out to the support team if you have any questions or need additional assistance with sending messages.

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 11/24/2025 11:46PM

We have confirmed that SMS messages are once again going out as expected. Thank you for your patience while we worked to resolve this.

IDENTIFIED about 10 hours ago - at 11/24/2025 10:39PM

Our development team has identified the issue and are working to get this cleared up. Once this is resolved, all previously sent SMS messages will begin delivering to recipients. We apologize for the delay in delivery and thank you for your patience.

INVESTIGATING about 12 hours ago - at 11/24/2025 09:03PM

Our development team has identified an issue that is causing SMS messages to not go out. We are working to resolve this issue as quickly as possible. While we work on this, phone calls and emails are still functioning as intended.

Please reach out to the support team if you have any questions or need additional assistance with sending messages.

Latest Finalsite outages

Messages XR Enterprise and Mass Notification: Message Sending Delays for a Subset of Clients - 8 days ago
Intermittent Sign In Issues - 11 days ago
Messages/XR: Sending Delays for US Central - 12 days ago
Intermittent SMS Deliverability Issues - about 1 month ago
Composer: Resource Upload Issues - about 1 month ago

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