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Outage in Finalsite

Connect: SMS Sending Issue

Resolved Minor
November 26, 2025 - Started 2 months ago - Lasted 13 days
Official incident page

Incident Report

We are aware of an incident that may be preventing a subset of SMS traffic from sending properly. We are actively working to resolve this and will provide an update as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/09/2025 02:06PM

We continue to see improved SMS sending and delivery following our recent updates, and the issue is now considered resolved. Our team will continue monitoring to ensure performance remains stable.

MONITORING about 2 months ago - at 12/08/2025 09:37PM

We are seeing improved SMS sending and delivery following our recent changes. Our team will continue to monitor to ensure stability.

MONITORING about 2 months ago - at 12/05/2025 03:30PM

Our development team has completed the latest update to address the ongoing SMS delivery issues during our scheduled maintenance window. Monitoring is ongoing.

INVESTIGATING about 2 months ago - at 12/04/2025 10:57PM

Our development team continues to work towards a resolution on the SMS delivery issues that we have been experiencing. We will be implementing an update during our regular maintenance window tonight, and will continue to monitor delivery after this release to ensure improved message deliverability and reliability.

MONITORING about 2 months ago - at 12/03/2025 03:13PM

We have implemented additional changes to our SMS backend to help messages send more reliably, and monitoring is ongoing.

INVESTIGATING about 2 months ago - at 12/02/2025 04:59PM

We have observed additional instances of SMS sending issues. Our team is investigating the cause and will provide an update as soon as possible.

MONITORING 2 months ago - at 11/27/2025 04:30PM

Changes have been implemented, and monitoring is ongoing.

INVESTIGATING 2 months ago - at 11/26/2025 07:58PM

We are aware of an incident that may be preventing a subset of SMS traffic from sending properly. We are actively working to resolve this and will provide an update as soon as possible.

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