Outage in Fireblocks

FB308U: Intermittent Issues with API timeout (Error code 500)

Resolved Major
April 09, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our API infrastructure is currently experiencing an issue which is causing timeout or errors while calling the API endpoints. Transaction history on the GUI is impacted as well. We are actively investigating this issue.
Components affected
Fireblocks API

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/10/2024 03:42AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/10/2024 03:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 04/10/2024 02:55AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/10/2024 02:44AM

API calls do not impact POST transactions but only affect when retrieving via GET calls. We are working on a fix.

INVESTIGATING over 1 year ago - at 04/10/2024 02:05AM

Our API infrastructure is currently experiencing an issue which is causing timeout or errors while calling the API endpoints.

Transaction history on the GUI is impacted as well. We are actively investigating this issue.

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