Outage in Firefox Relay

VPN Issue

Resolved Minor
November 19, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Need to monitor Firefox Relay outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Firefox Relay, and never miss an outage again.
Start Free Trial

Outage Details

We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/19/2024 11:22PM

This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.

IDENTIFIED about 1 month ago - at 11/19/2024 07:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 11/19/2024 07:44PM

We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.

Latest Firefox Relay outages

Monitor Home Page Unavailable - 17 days ago
Relay Incident - 9 months ago
GMX email provider - about 1 year ago
Phone numbers cannot be registered - about 2 years ago
Phone Numbers cannot be registered - about 2 years ago

Be the first to know when Firefox Relay and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE