Outage in FireHydrant

Degraded availability in Fastly's Newark (EWR) region

Resolved Major
July 08, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
FireHydrant API
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/08/2024 07:47PM

Impacted services are now operating normally.

MONITORING 6 months ago - at 07/08/2024 07:19PM

We are seeing signs of recovery. We are continuing to monitor the ongoing degraded availability in Fastly's Newark (EWR) region

IDENTIFIED 6 months ago - at 07/08/2024 07:18PM

We are seeing signs of recovery. We are continuing to monitor the ongoing degraded availability in Fastly's Newark (EWR) region

IDENTIFIED 6 months ago - at 07/08/2024 07:00PM

We are continuing to monitor the ongoing degraded availability in Fastly's Newark (EWR) region. Customers in that area and the east coast in general may be experiencing degraded availability of FireHydrant's services in their web browser. Access to FireHydrant via Slack and Microsoft Teams remains stable, and we recommend using FireHydrant from their installed chat integration.

IDENTIFIED 6 months ago - at 07/08/2024 06:37PM

We are currently investigating an incident impacting the availability of our services in Fastly's Newark (EWR) region. Customers may experience delays, performance issues, or difficulties in accessing our services if based in this region. We understand the impact this may have on your business operations and are monitoring the situation closely on Fastly's status page: https://www.fastlystatus.com/incident/376675

IDENTIFIED 6 months ago - at 07/08/2024 06:34PM

We are currently investigating an incident impacting the availability of our services in the Fastly Newark (EWR) region. Our team is aware of the issue and are monitoring Fastly's incident here: https://www.fastlystatus.com/incident/376675

Customers may be experiencing delays, performance issues, or difficulties in accessing our services if based in this region. We understand the impact this may have on your business operations and are committed to restoring full functionality as soon as possible.

While our team works to address the root cause, we do not have any workarounds to suggest at this time. We will continue to provide updates on the progress of our resolution efforts.

We apologize for the inconvenience and appreciate your patience and understanding as we work to restore normal service levels. Please continue to monitor our status page for the latest information.

IDENTIFIED 6 months ago - at 07/08/2024 06:32PM

The issue has been identified and a fix is being implemented.

Latest FireHydrant outages

API degradation - 4 days ago
Slack requests are backlogged - about 1 month ago

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