Outage in FireHydrant
On Call Schedules not loading
Resolved Major
March 18, 2026 - Started about 1 month ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
FireHydrant experienced a major incident where on-call schedules failed to load due to timezone discrepancies caused by a recent infrastructure upgrade. The issue affected the API endpoint responsible for listing on-call schedules, though the schedules themselves remained intact and paging functionality through Signals continued to work. The incident was resolved by rolling back the infrastructure changes, restoring full functionality after 1.2 hours.
We've identified an issue with listing on-call schedules in our API due to timezone discrepancies related to a recent infrastructure upgrade. We're in the process of rolling this change back to restore this API endpoint's functionality. No on-call schedules have been lost or deleted and they remain available to page via Signals.
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