A DNS change caused browsers to fail loading assets for the FireHydrant web application, rendering it completely unavailable for approximately 29 minutes. The API, Slack and Microsoft Teams integrations, and Signals alerting and notifications remained unaffected throughout the incident. The issue was mitigated for US production customers once the root cause was identified and resolved.
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We've identified the cause of the issue: a DNS change prevented browsers from loading the FireHydrant web application's assets. The issue has been mitigated for US production, and the web app should be loading normally again for US customers.
The FireHydrant API, the Slack and Microsoft Teams integrations, and Signals alerting and notifications remain unaffected.
We're continuing to monitor and will provide another update within 15 minutes.
We're investigating an issue preventing the FireHydrant web application from loading. Browsers are unable to load the application's assets, so the web app is currently unavailable.
The FireHydrant API, the Slack and Microsoft Teams integrations, and Signals alerting and notifications are not affected and continue to work normally. You can continue to declare and manage incidents from Slack or Teams.
We'll provide another update within 15 minutes.
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