SIP - Inbound call failures - National

This upstream carrier has confirmed this issue has been resolved (as of 11:05am), investigation of the root cause is still underway which we will share with you.


If you are still experiencing inbound call issues please ensure you have first reset your interfacing link and re-test. If the issue persists please raise a fault at support@firenet.com.au


Please contact the FireNet NOC should you have any questions, comments, or concerns.
Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050

Inbound calls look to be flowing now, we have not received confirmation from the upstream carrier and will update as soon as we can.

We have spoken to the upstream carrier and the issue is still on going with no ETR. They are aware of the urgency as this is affecting all of their customers inbound calls. Outbound calls are unaffected but calling FireNet will fail due to the way calls are routed towards us from customers.

The upstream is unable to place redirections on inbound calls as that system is what is currently experiencing the outage.

We have identified that a number of inbound VoIP services are experiencing an outage. This has been identified to be on our carriers inbound call system and is being investigated as top priority as of 9:55am.


Further updates to follow.


Please contact the FireNet NOC should you have any questions, comments, or concerns.
Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050