Outage in Firetext
Messages not being received on our EE Reply Numbers
Resolved MinorIncident Report
We're observing connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded.
We're working to identify and rectify the issue, the messages should deliver once re-connected.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/05/2025 09:24AM
This incident has been resolved.
MONITORING
3 months ago - at 11/04/2025 08:28PM
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
MONITORING
3 months ago - at 11/04/2025 08:26PM
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
INVESTIGATING
3 months ago - at 11/04/2025 08:26PM
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
INVESTIGATING
3 months ago - at 11/04/2025 05:08PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 11/04/2025 05:07PM
We continue to see connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded.
Our team is working directly with EE to pinpoint the exact cause of the problem on their side and get a fix implemented.
INVESTIGATING
3 months ago - at 11/04/2025 10:02AM
We're observing connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded.
We're working to identify and rectify the issue, the messages should deliver once re-connected.
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