SIGN DE v2 - Degraded performance

This incident has now been resolved and response times are back to their normal levels.
All systems are now working as expected.

Following the required maintenance update on 24 May 2026, a subset of TSS instances could not be recovered and had to be set to DEFECTIVE. We are actively reaching out to affected customers with further guidance.

We sincerely apologize for the disruption caused and thank you for your patience throughout this incident.

We are actively contacting all affected customers directly. Our team continues to work on fully restoring the system.
We appreciate your patience.

Following a thorough analysis, some TSS instances could not be recovered and had to be set to DEFECTIVE.
Affected customers will be proactively contacted by us shortly.
If affected, please create a new TSS and Client for the DEFECTIVE TSS instance.

We apologize for the inconvenience.

We are continuing to work on resolving the degraded performance affecting a subset of TSS instances. Progress is being made and further updates will follow.

If affected, please ensure not to block the till and print "TSS not available" on the receipts.

We appreciate your continued patience.

A subset of TSS instances continues to experience degraded performance resulting in 502 errors. Our team is actively working on resolving the issue.

Between approximately 11:30 CEST (09:30 UTC) and 12:00 CEST (10:00 UTC), temporary disruptions and slower response times may occur as part of the ongoing resolution process.

We appreciate your patience and understanding.

A subset of TSS instances continues to experience degraded performance resulting in 502 errors. We have identified the root cause and are fully focused on restoring the affected instances as quickly as possible.
If affected, please ensure not to block the till and print "TSS not available" on the receipts. Further updates will follow.
We apologize for the disruption.

A subset of TSS instances continues to experience degraded performance resulting in 502 errors which is expected to persist overnight.
If affected, please ensure not to block the till and print "TSS not available" on the receipts.
Our team is actively working on resolving the issue. Further updates will follow in the morning.
We apologize for the disruption.

A subset of TSS instances is still experiencing degraded performance resulting in 502 errors. If affected, please make sure not to block the till and print "TSS not available" on the receipts.
Our team is actively working on resolving this issue.
We apologize for the disruption.

Due to issues after today's maintenance operation some TSS instances still experience degraded signing performance.
We are currently working on a solution to mitigate this issue.

We are currently experiencing degraded performance affecting signing transactions.
We are investigating the issue and will provide further updates.