Outage in Fivetran
Connectors are failing with error "We could not connect to Source due to the invalid credentials. Please update the credentials."
Resolved Minor
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Outage Details
Components affected
Fivetran PostgreSQLLatest Updates ( sorted recent to last )
We have corrected all connectors with this error at this time. Please open a support ticket if you see any failed syncs continue. We will post a root cause on this status page once completed.
We have identified the issue and we are working on correcting the connectors.
As a workaround, you can follow these steps:
1. Navigate to the setup tab of the connector.
2. Click edit connection details
3. Set the 'Require TLS through Tunnel' toggle to on.
4. Click Save & test.
5. Accept the certificate in the popup.
We have engaged AWS support to diagnose a possible root cause from their end.
The issue has been identified and we are working to resolve it.
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