Outage in Fivetran
Connectors are failing with error "We could not connect to Source due to the invalid credentials. Please update the credentials."
Resolved MinorIncident Report
The issue has been identified and we are working to resolve it.
Components affected
Fivetran PostgreSQLOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 10/20/2023 01:22AM
We have corrected all connectors with this error at this time. Please open a support ticket if you see any failed syncs continue. We will post a root cause on this status page once completed.
IDENTIFIED
about 2 years ago - at 10/19/2023 10:07PM
We have identified the issue and we are working on correcting the connectors.
As a workaround, you can follow these steps:
1. Navigate to the setup tab of the connector.
2. Click edit connection details
3. Set the 'Require TLS through Tunnel' toggle to on.
4. Click Save & test.
5. Accept the certificate in the popup.
INVESTIGATING
about 2 years ago - at 10/19/2023 07:41PM
We have engaged AWS support to diagnose a possible root cause from their end.
IDENTIFIED
about 2 years ago - at 10/19/2023 06:04PM
The issue has been identified and we are working to resolve it.
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