Outage in Fivetran

Facebook Pages connectors failing with "Unknown sync failures"

Resolved Minor
February 28, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it. The complete error connectors are failing with is as below: "error: {message:'Invalid query', type:'OAuthException', code:3001, error_subcode:1504028, error_user_title:'No Metric Specified', error_user_msg:'No metric was specified to be fetched. Please specify one or more metrics to be fetched and try again.', fbtrace_id:'***'}"
Components affected
Fivetran Facebook Pages

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/29/2024 02:48AM

We have resolved this incident.

MONITORING over 1 year ago - at 02/28/2024 11:48PM

A fix has been implemented and affected connectors are recovering successfully. We are continuing to monitor.

IDENTIFIED over 1 year ago - at 02/28/2024 07:58PM

The issue has been identified and we are working to resolve it. The complete error connectors are failing with is as below:

"error: {message:'Invalid query', type:'OAuthException', code:3001, error_subcode:1504028, error_user_title:'No Metric Specified', error_user_msg:'No metric was specified to be fetched. Please specify one or more metrics to be fetched and try again.', fbtrace_id:'***'}"

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