Outage in Fivetran
Fivetran: Some of the Instagram connections are failing while trying to fetch data for the comment table
Resolved MinorIncident Report
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Instagram BusinessTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/17/2025 03:11PM
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue for Instagram Business connector which resulted in syncs failing with an error
"An unexpected error has occurred. Please retry your request later".
Timeline:
This issue began on October 16, 2025 at 17:30 UTC and was resolved on October 17, 2025 at 12:30 UTC.
Cause:
We have received temporary error response from the source API.
Resolution:
A fix has been implemented to skip the problematic entities which produced error responses
MONITORING
6 months ago - at 10/17/2025 11:25AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 months ago - at 10/17/2025 07:50AM
The issue has been identified and we are working to resolve it.
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