Outage in Fivetran

3rd Party: Facebook Pages connectors are failing with “Check your permissions to read pages. The following pages are not reachable”

Resolved Minor
October 19, 2024 - Started 26 days ago - Lasted about 9 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Facebook Pages
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/20/2024 12:55AM

We have resolved this incident.

MONITORING 26 days ago - at 10/19/2024 09:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 26 days ago - at 10/19/2024 03:59PM

We have identified an issue where Facebook Pages connectors are failing with the error “Check your permissions to read pages. The following pages are not reachable”.

Our requests to the Facebook Pages API have started failing with a 500 Internal Server Error.

We are currently investigating in more detail and will provide additional updates accordingly.

IDENTIFIED 26 days ago - at 10/19/2024 03:50PM

The issue has been identified and we are working to resolve it.

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