Outage in Fivetran

We are encountering the following error on the Fivetran dashboard when triggering a sync manually or via the Fivetran API: "Sorry, we have had an unexpected issue: Server error"

Minor
May 15, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Web Application
Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 05/15/2025 09:42AM

We've observed that this issue is also affecting our dbt transformations, and we are now seeing the following errors when triggering a sync manually or via API.
- exception_cause_cause_message=NOT_FOUND: workflow execution already completed
- exception_cause_cause_message=NOT_FOUND: workflow not found for ID: xxxx

Our team is currently working on implementing a fix to address this.

IDENTIFIED about 6 hours ago - at 05/15/2025 07:08AM

The issue has been identified and we are working to resolve it.

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