Outage in Fivetran

Fivetran: Anaplan: Can't modify the "Sync Specific Exports" field in the setup form

Resolved Minor
May 21, 2025 - Started 26 days ago - Lasted about 12 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Anaplan
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 05/22/2025 07:17AM

We have resolved this incident.

IDENTIFIED 25 days ago - at 05/22/2025 07:04AM

Engineering is continuing to work on fixing the issue that customers are facing in the setup form

IDENTIFIED 26 days ago - at 05/21/2025 09:46PM

We are in the process of deploying a hotfix to roll back changes that have resulted in the Anaplan setup form issues.

IDENTIFIED 26 days ago - at 05/21/2025 07:48PM

We identified an issue when users modify the "Sync Specific Exports" field in the Anaplan setup form, which results in a "serviceAccessContext is null" exception. This issue has also resulted in an empty list displaying in the setup form when the "Sync Specific Exports" has been selected.

This issue has not impacted existing syncs, which are continuing to complete successfully.

IDENTIFIED 26 days ago - at 05/21/2025 07:27PM

The issue has been identified and we are working to resolve it.

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