Outage in Fivetran

3rd Party: Twitter connections are failing with the error "Unable to add new jobs because the number of waiting jobs didn't reduce after 900 seconds"

Resolved Minor
May 23, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Twitter Organic
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/26/2025 08:02AM

We have resolved this incident.

MONITORING about 2 months ago - at 05/25/2025 10:09AM

We are continuing to observe failed sync jobs when syncing reports. A workaround is in place, and operations remain stable. While there is no official update from the source, we are closely monitoring the situation.

MONITORING about 2 months ago - at 05/24/2025 08:42PM

We’ve observed a significant decrease in failed Twitter connections and no new failures in the past 6 hours. Recent adjustments have reduced the impact, and the system is showing signs of recovery. We’ll continue monitoring closely.

MONITORING about 2 months ago - at 05/24/2025 03:52PM

We’ve observed improvements in system performance and a reduction in related errors. Our team is continuing to monitor the situation to ensure stability.

MONITORING about 2 months ago - at 05/24/2025 02:14PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 05/24/2025 02:09PM

Twitter syncs remain impacted by API errors. We're actively managing the situation to minimize disruption.

We’ll provide updates as we learn more and restore full service as soon as possible.

MONITORING about 2 months ago - at 05/24/2025 05:34AM

We are currently experiencing sync issues from Twitter due to a widespread outage on their platform. The source service is returning a 503 (Service Unavailable) response, which is preventing successful data retrieval on our end.

Our systems remains operational, and we are actively monitoring the situation.

INVESTIGATING about 2 months ago - at 05/23/2025 01:49PM

We are currently experiencing issues fetching metadata entities due to a 503 response from the source service. Our team is actively working to resolve the issue and restore full functionality.

MONITORING about 2 months ago - at 05/23/2025 09:37AM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED about 2 months ago - at 05/23/2025 04:22AM

The issue has been identified and we are working to resolve it.

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