Outage in Fivetran

Instagram Business connections are failing with error "Since param is not valid. Metrics data is available for the last 2 years"

Resolved Minor
May 27, 2025 - Started 7 days ago - Lasted about 6 hours
Official incident page

Need to monitor Fivetran outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Fivetran, and never miss an outage again.
Start Free Trial

Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Instagram Business
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/27/2025 10:27AM

This incident has been resolved. Affected Connections are now syncing successfully.

Incident Summary
Description:
We identified an issue for Instagram Business, which resulted in syncs rescheduling due to failing API calls.

Timeline:
This issue began on May 27th at 06:00 UTC and was resolved on May 27th at 07:48 UTC.

Cause:
We released an update to the Instagram Business Connector, which caused an unexpected error from the API due to a certain parameter not returned data older than 2 years.

Resolution:
Our Connector automatically detected the error and reverted the change after rescheduled sync runs, ensuring syncs then progressed successfully.

MONITORING 7 days ago - at 05/27/2025 07:32AM

The hotfix has been deployed, and we are monitoring the results.

IDENTIFIED 7 days ago - at 05/27/2025 04:33AM

We are in the process of deploying a hotfix to roll back changes that have resulted in the connection sync failure

IDENTIFIED 7 days ago - at 05/27/2025 04:02AM

The issue has been identified and we are working to resolve it.

Be the first to know when Fivetran and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook