Outage in Fivetran
Instagram Business connections are failing with error "Since param is not valid. Metrics data is available for the last 2 years"
Resolved Minor
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Outage Details
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Instagram BusinessLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/27/2025 10:27AM
This incident has been resolved. Affected Connections are now syncing successfully.
Incident Summary
Description:
We identified an issue for Instagram Business, which resulted in syncs rescheduling due to failing API calls.
Timeline:
This issue began on May 27th at 06:00 UTC and was resolved on May 27th at 07:48 UTC.
Cause:
We released an update to the Instagram Business Connector, which caused an unexpected error from the API due to a certain parameter not returned data older than 2 years.
Resolution:
Our Connector automatically detected the error and reverted the change after rescheduled sync runs, ensuring syncs then progressed successfully.
MONITORING
about 1 month ago - at 05/27/2025 07:32AM
The hotfix has been deployed, and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 05/27/2025 04:33AM
We are in the process of deploying a hotfix to roll back changes that have resulted in the connection sync failure
IDENTIFIED
about 1 month ago - at 05/27/2025 04:02AM
The issue has been identified and we are working to resolve it.
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