Outage in Fivetran

3rd Party: Some endpoints in Outreach connectors are failing with the error "HTTP 301 Moved Permanently"

Resolved Minor
June 23, 2025 - Started about 11 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Outreach
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 06/23/2025 07:22PM

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
Starting June 23, 2025, Outreach connectors were failing with the error "HTTP 301 Moved Permanently".

Timeline:
Incident Start Time: June 23, 12:45 (UTC+0)
Incident End Time: June 23, 18:20 (UTC+0)

Cause:
The URLs in response on the Outreach side for multiple endpoints were changed to start with http:// instead of https://

Resolution:
We made the required code changes to use https:// instead of http://

MONITORING about 6 hours ago - at 06/23/2025 06:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 11 hours ago - at 06/23/2025 01:29PM

We have contacted the Outreach support team to understand the reason for these errors in the selected endpoints.

IDENTIFIED about 11 hours ago - at 06/23/2025 01:25PM

The issue has been identified and we are working to resolve it.

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