Outage in Fivetran
3rd Party: Some Pendo Connections Failing: “Primary key columns contain out of range values"
Resolved Minor
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Outage Details
We have identified an issue with some Pendo connections where syncs are currently failing due to out-of-range primary key values. We will continue to investigate and provide additional updates.
Components affected
Fivetran PendoLatest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 07/01/2025 02:05PM
We have resolved this incident.
MONITORING
29 days ago - at 07/01/2025 11:10AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
29 days ago - at 07/01/2025 08:05AM
Source has changed the data format causing our parser to incorrectly process data, leading to corrupted fields in multiple tables. Fivetran Engineering team has reached out to Pendo support to work on the fix.
IDENTIFIED
30 days ago - at 06/30/2025 07:30PM
We have identified an issue with some Pendo connections where syncs are currently failing due to out-of-range primary key values. We will continue to investigate and provide additional updates.
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