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Outage in Fivetran

3rd Party: Some Pendo Connections Failing: “Primary key columns contain out of range values"

Resolved Minor
June 30, 2025 - Started 10 months ago - Lasted about 19 hours
Official incident page

Incident Report

We have identified an issue with some Pendo connections where syncs are currently failing due to out-of-range primary key values. We will continue to investigate and provide additional updates.
Components affected
Fivetran Pendo

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/01/2025 02:05PM

We have resolved this incident.

MONITORING 10 months ago - at 07/01/2025 11:10AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/01/2025 08:05AM

Source has changed the data format causing our parser to incorrectly process data, leading to corrupted fields in multiple tables. Fivetran Engineering team has reached out to Pendo support to work on the fix.

IDENTIFIED 10 months ago - at 06/30/2025 07:30PM

We have identified an issue with some Pendo connections where syncs are currently failing due to out-of-range primary key values. We will continue to investigate and provide additional updates.

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