Outage in Fivetran
Aircall connectors are experiencing 400 errors on the Numbers endpoint
Minor
July 05, 2025 - Started about 5 hours ago
Official incident page
Official incident page
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Outage Details
The issue has been identified and we are working to resolve it.
Components affected
Fivetran AircallLatest Updates ( sorted recent to last )
IDENTIFIED
34 minutes ago - at 07/05/2025 10:09AM
As per the update from Aircall, the 400 Bad Request error on the /numbers endpoint is due to a nested welcome message within the IVR message field, which violates their expected payload structure; we’re aligning with their guidance to make the necessary changes and are also evaluating alternate solutions.
INVESTIGATING
about 4 hours ago - at 07/05/2025 06:56AM
The numbers endpoint is failing with a 400 Bad Request for some Aircall connectors. We have contacted the source support regarding this.
IDENTIFIED
about 5 hours ago - at 07/05/2025 05:25AM
The issue has been identified and we are working to resolve it.
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