Fivetran Email connection syncs are failing with 'Connection pool shut down' error

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue for Email connections where the syncs are failing with a 'Connection pool shut down' error.

Timeline:
This issue began on July 10th at 11:00 PM UTC and was resolved on July 11th at 8:00 AM UTC.

Cause:
There was a temporary service interruption while retrieving the files during the connection sync.

Resolution:
A fix has been implemented and all affected connections have returned to normal functionality.

A fix has been implemented.
We will continue to monitor all affected connectors until they resume their normal sync functionality.

The issue has been identified and a fix is being implemented.

We have identified an issue that email connection syncs are failing. We are currently investigating in more detail and will provide additional updates accordingly.

The issue has been identified and we are working to resolve it.