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Outage in Fivetran

Hybrid Deployment: Connections are not being scheduled correctly since 04:00 UTC

Resolved Major
July 31, 2025 - Started 9 months ago - Lasted about 8 hours
Official incident page

Incident Report

An issue has been identified that is preventing Hybrid deployment syncs from being scheduled correctly.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/31/2025 11:40AM

Since releasing the hotfix, we have seen the number of pending syncs reduce back to the normal level. We do not expect any further delayed syncs related to this issue.

MONITORING 9 months ago - at 07/31/2025 10:20AM

The root cause of the issue has been identified as an issue with passing requests between Fivetran's orchestrator service.

We have deployed a hotfix which is expected to resolve the issue. We will continue to monitor for delayed syncs.

IDENTIFIED 9 months ago - at 07/31/2025 10:10AM

An issue has been identified that is preventing Hybrid deployment syncs from being scheduled correctly.

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