Outage in Fivetran

Schema tab error: Cannot read properties of of undefined

Resolved Minor
August 07, 2025 - Started about 17 hours ago - Lasted about 13 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 08/07/2025 11:12AM

This incident has been resolved. The error no longer appears on the dashboard, and the schema tab should be accessible as usual.

Incident Summary
Description:
We identified an issue with the schema tab in the dashboard being inaccessible.

Timeline:
This issue began on 2025-08-06 at 09:42 AM UTC and was resolved on 2025-08-07 at 09:38 AM UTC.

Cause:
A recent code change related to the Schema tab resulted in an error being thrown when making changes in the tab

Resolution:
A hotfix was deployed to revert the changes and resolve the issue

MONITORING about 4 hours ago - at 08/07/2025 10:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 9 hours ago - at 08/07/2025 05:56AM

A fix has been prepared and is currently being deployed as a hotfix.

IDENTIFIED about 16 hours ago - at 08/06/2025 11:13PM

We have identified the root cause and are currently developing a fix for this issue.

IDENTIFIED about 17 hours ago - at 08/06/2025 10:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 17 hours ago - at 08/06/2025 10:10PM

The issue has been identified and we are working to resolve it.

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