Outage in Fivetran

3rd Party: Some Qualtrics Connectors Experiencing Sync Failures with the Error 'Unable to Connect to SAP Qualtrics'

Minor
August 07, 2025 - Started about 7 hours ago
Official incident page

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Outage Details

We have identified an issue where some of the Qualtrics connectors are failing with a "Uh oh! We were unable to connect to SAP Qualtrics server using your Credentials. Error : HTTP 403 Forbidden" exception. We are currently investigating in more detail and will provide additional updates accordingly.
Components affected
Fivetran Qualtrics
Latest Updates ( sorted recent to last )
IDENTIFIED 14 minutes ago - at 08/07/2025 02:19PM

Our IP address has been blocked by Akamai, the content delivery network used by Qualtrics. We are in active communication with the Qualtrics team to expedite a resolution to this issue.

IDENTIFIED about 7 hours ago - at 08/07/2025 07:40AM

We are observing continued issues with the directory_contacts endpoint in SAP Qualtrics affecting some connectors. Specifically, we are:

Receiving 403 Forbidden errors when calling the directories/directoryId/contacts endpoint. This appears to be a source-side issue, and we have reached out to Qualtrics support.

We are actively following up with Qualtrics and continuing our internal investigation.

INVESTIGATING about 7 hours ago - at 08/07/2025 07:32AM

We have identified an issue where some of the Qualtrics connectors are failing with a "Uh oh! We were unable to connect to SAP Qualtrics server using your Credentials.

Error : HTTP 403 Forbidden" exception. We are currently investigating in more detail and will provide additional updates accordingly.

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