Outage in Fivetran

Multiple connections with Managed Data Lake Service are failing in AWS region

Resolved Minor
August 11, 2025 - Started 27 days ago - Lasted 4 days
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Destinations
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 08/15/2025 04:30PM

This incident has been resolved.

MONITORING 24 days ago - at 08/14/2025 11:27PM

We have deployed a fix to rollback and recover affected snapshots to the latest stable version.

Affected connectors are resuming their normal sync functionality and we are continuing to monitor progress.

IDENTIFIED 25 days ago - at 08/13/2025 09:55AM

We are continuing to work on a fix for this issue. We will additionally contact customers directly for resolutions in certain cases.

IDENTIFIED 26 days ago - at 08/12/2025 07:00PM

We are making code changes to roll back to the previous snapshot if the table is found to be corrupted. We will share further updates as soon as more information becomes available.

IDENTIFIED 26 days ago - at 08/12/2025 07:22AM

We are continuing to work on investigating the root cause and a fix for this issue.

IDENTIFIED 27 days ago - at 08/12/2025 02:54AM

We are currently observing sync failures across multiple connectors, with the error "Found conflicting files that can contain records matching".

Our team is actively investigating the root cause of this issue. We will provide further updates as soon as more information becomes available.

IDENTIFIED 27 days ago - at 08/11/2025 10:00PM

We have deployed a fix to reduce the number of retries and also increased the minimum number of ports to help handle the large number of requests. This has lead to a reduction in failures, but some connectors are still affected.

Remaining connectors are still being investigated for intermittent connectivity issues with Polaris.

IDENTIFIED 27 days ago - at 08/11/2025 07:01PM

We are still working on a fix for this issue.

IDENTIFIED 27 days ago - at 08/11/2025 04:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 27 days ago - at 08/11/2025 02:56PM

We are currently investigating an issue affecting multiple connections, which are failing with the following error:
"org.apache.iceberg.exceptions.RESTException: Unable to process: Failed to get subscoped credentials: Unable to execute HTTP request, Connect timed out"

IDENTIFIED 27 days ago - at 08/11/2025 02:50PM

The issue has been identified and we are working to resolve it.

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