Outage in Fivetran

Multiple connections with Managed Data Lake Service are failing in AWS region

Minor
August 11, 2025 - Started 1 day ago
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Destinations
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 08/12/2025 07:00PM

We are making code changes to roll back to the previous snapshot if the table is found to be corrupted. We will share further updates as soon as more information becomes available.

IDENTIFIED about 14 hours ago - at 08/12/2025 07:22AM

We are continuing to work on investigating the root cause and a fix for this issue.

IDENTIFIED about 18 hours ago - at 08/12/2025 02:54AM

We are currently observing sync failures across multiple connectors, with the error "Found conflicting files that can contain records matching".

Our team is actively investigating the root cause of this issue. We will provide further updates as soon as more information becomes available.

IDENTIFIED about 23 hours ago - at 08/11/2025 10:00PM

We have deployed a fix to reduce the number of retries and also increased the minimum number of ports to help handle the large number of requests. This has lead to a reduction in failures, but some connectors are still affected.

Remaining connectors are still being investigated for intermittent connectivity issues with Polaris.

IDENTIFIED 1 day ago - at 08/11/2025 07:01PM

We are still working on a fix for this issue.

IDENTIFIED 1 day ago - at 08/11/2025 04:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 08/11/2025 02:56PM

We are currently investigating an issue affecting multiple connections, which are failing with the following error:
"org.apache.iceberg.exceptions.RESTException: Unable to process: Failed to get subscoped credentials: Unable to execute HTTP request, Connect timed out"

IDENTIFIED 1 day ago - at 08/11/2025 02:50PM

The issue has been identified and we are working to resolve it.

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